Replacement of faulty watch

I received a watch for Christmas, but it didn't keep time. I went to American Swiss in Clearwater Mall to have it looked at. They said they could exchange it, but they didn't have the specific style in stock. I was referred to another branch (Northgate Mall) who had the style in stock). Upon arrival at Northgate I was informed that they will refund me for the watch, but since it was a gift (purchased on credit) the money would be returned to the purchaser (account holder), this person would then have to come and buy the new watch. I explained what I was told by Nonhlanhla at Clearwater, Northgate branch then phoned her and she explained the process (step-by-step) so they could exchange the watch without refunding it.<br> <br> Very professional and friendly service.