JvdW
Jenny van der Walt

1 reviews | Active since Aug 2016

18 Apr 2018, 13:20

Repairs done of R700 without permission

I sent my Fossil watch in on 25 January. They advised me 6 - 8 weeks, which I know is normal. There was something wrong with my watch. I then after 6 weeks phoned to follow up on my watch and was told another 2 weeks then I phoned again to be told another 2 weeks. TODAY I get a phone call that my watch is ready for collection and it will cost me R700!!! How on earth do you repair a watch with a cost of that amount and not first ask the permission of the client. I was then told 'that is how Fossil does it' So is this supposed to make it right. I asked for the contact details of Fossil and I am still waiting. I want my watch back fixed and I will not pay a cent more than what I should as I was never asked permission to be charged this amount. I expect a reply asap.

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Replies (2)
American Swiss
American Swiss's reply18 Apr 2018, 13:37
Official

Good afternoon Jenny

Thank you for bringing this matter to our attention.

Kindly advise as to which American Swiss store you are dealing with.

Kind regards

Jewellery Customer Care

American Swiss
American Swiss's reply18 Apr 2018, 14:24
Official

HI Jenny

Please be advised that this matter has been logged and forwarded to the field management team to address.

Your ***

You will be contacted soonest.

Kind regards

Jewellery Customer Care