Repairs department is bad.

I took my fossil watch in for repairs beginning of Dec 2022 only to get back in end of Jan not fixed and i was required to pay R120 for a strip that wasn't fixed. I then trusted them to give it back to them and i didnt the Pay the R120. Now after that there was no communication for a good 2 months. I then took it upon myself to go to the shop at goldfields mall in welkom only to find out that i was now required to pay R500 for a strip that just need a clip?? Obviously I was upset and asked them why didn't they communicate with us. Mind due i had not budgeted for a 500, so asked them to take my strip back and i wanted my watch immediately. With that said they took the strip back but of course some clips were missing. 🙄How convenient. The repairs departments for american Swiss is really ****. 🚮 I am now siting with an expensive watch that's apart!