RP
Renee P

1 reviews | Active since Nov 2015

27 Nov 2015, 15:03

Repairs and Service

I have purchased a watch for R499 in May 2015, it is now 6 months down the line and and the pin falls off the watch, the watch falls off my hand and screen brakes. I then call the store of purchase and was advised to bring back the watch and i will only receive it in January due to festive holidays, that was OK with me because i am a understanding person. Today i take the watch back to the store only to be told i have to PAY for the watch to be fixed as the guarantee does not cover this. Why wasn't i told this when i called the store in the 1st place, i am ****ed off at the fact i had to waste my time going all the way back to the store.<br> This is a company who produces weak goods to get more money coming into the store, you should invest on employing 1000 people to check the quality of the goods before shipping them off to stores, so people like us who work hard don't get **********...

0
Replies (1)
American Swiss
American Swiss's reply27 Nov 2015, 15:41
Official
Hello naynay1,

Good afternoon Renee
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest.
kind regards
Jewellery Customer Care