Refused refund or exchange

<p>I recieved a pendant as gift on May 2016. Between May and August it broke twice. I then took de pendant and the original tax invoice to American swiss Mall of the North. I was told the manager is not around i should come back the following day. The following day i drove there a lady with the name Betty told me she can not help me if i do not know the date when the pendant was sent for repairs even after giving her an original tax invoice.</p> <p> </p> <p>I then called their head office to complain and i was told they work on monday -friday. We can buy on saturday but you can not complain?Talk of bad service. This is the classic one.</p>