OM
Orienda M

1 reviews | Active since Jul 2014

06 Nov 2015, 14:27

Refund

Good Day<br> <br> I purchased a wedding ring at American Swiss on the 7th of July 2015, on the 20th July 2015 i went back complaining about the ring changing colour to bronze then i was advised to change it at other American Swiss stores, i went to kolonade, wonderpark, sunnypark and menlyn they didn't assist then i went back to centurion and i was advised to choose another ring but not the same ring and the one i wanted they were all expensive then they suggested that i take a refund, then they didn't have enough money at the store they will do an eft to my bank account and they said it will take 2 days to 3 days max, its been 3 days and when i called the store they said they were offline i should wait another 48 hours....so annoyed...

0
Replies (1)
American Swiss
American Swiss's reply06 Nov 2015, 15:07
Official
Hello Lobisaoriendamar,

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to a member of the field management team to handle.

You will be contacted soonest to resolve the matter.

Kind regards
Jewellery Customer Care