Really bad service given to white customers

I recently suffered a loss and my insurance decided to pay me out with a voucher for R18000 to be spent at any american swiss store , we eventually opted for Sandton City branch and last week spent roughly about 3 hours looking around the store , the staff were very unfriendly and really lacked the customer service one would expect when spending R18000 in a store. We had to return to the store yesterday in order to finalise the claim and spent another couple of hours shopping , it almost seemed that the staff couldnt be bothered to assist us and it was a grudge that 1 staff member actually helped, I thought this was their general attaitude however when a african couple entered the store they were rushed upon with smiling faces , and having the entire store wait on them , this happened to 4 different african customers. eventually I got my items , spent R9000 on 2 watches and not 1 watch has the correct box or instruction book, had to ask numerous times for the valuation certs .. Seems that american Swiss staff are not wanting to assist white people , I will definatelly be taking this to the media as this is just not acceptable. I will never step foot into another ASJ Store !!