Quick to take your money but a mission to get it back. # American Swiss Canal walk

Just tried to return a necklace that was to small at American Swiss Canal Walk and was assisted by the Manager Samantha. This lady told me she can only do a exchange or a gift card as she doesnt have R799 in the store , mind you its 7 o clock in the evening and the store has been open since 9am this morning, 2 hours before closing time they dont have R799 in the store and when i asked about a refund on the card that i purchased it on i was advised that it will take 7 to 10 days to reflect, when i told her i dont mind she then turn around and told me to come during office hours because Head office does those type of returns. Not at all trying to take my details or anything just trying to get me to buy something else. The arrogance when i asked her for her name was beyond me. For the first time im taking something back that i purchased for my wife a few days ago with the receipt and everything still in original packaging and this is the trouble i have to go through. This is blatantly just someone who doesnt want to assist me and ontop of it being arrogant about it. disgusting ill be sure to stay away , i have been staying away from tfg for many years and after a while decided to give them another try and guess what , as pathetic as back then.