Promises and Lies

<p>I handed in two rings for some work on 20 August at Westwood Branch. I was told that they would give me a call on Thursday 25th. No call was received so I went back to the store on Saturday 27th. The clerk apologised for not phoning me and promised to give the go ahead for the job on Monday and phone me back. No call was received. On Tuesday I went back. This time the manager was there. She apologised, gave instruction to do the job, promised me that I could collect the rings on Friday and that she would phone me back in the hour to confirm another issue. No call was received. On Saturday 03 September I went back to collect the rings. The manager **** and said she had tried to call me on Tuesday (I had no missed call). She then looked for the rings but... they weren't there! She tried phoning the jeweller but they too had no idea where the rings were. She apologised and acknowledged that she should have followed up on Friday when they hadn't arrived, but she didn't. I guess I wasn't important enough. She then promised to phone me on Monday. By 3pm on Monday, no call. I phoned the branch; three times before I eventually got through. Manager was busy, clerk **** and said she had tried to phone me. manager then phoned me back, finally! She was still trying to locate the rings and has again promised to phone me by noon Tuesday. This was just absolutely pathetic service; I am still not convinced that I will be getting my rings tomorrow, but here's hoping!</p>