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shadi K

1 reviews | Active since Mar 2009

25 May 2018, 13:04

PRICE FIXERS and FRUDSTERS

On Mothers day the 13th of May 2018, I went to American Swiss store in Clear Water they had 50% specials and wanted to buy something for myself. I got a gold chain that I put a layby for and asked the staff to put aside the earrings for me ,that I come pay cash for on the 20th the price was R2399.00. On the 20th I as promised I went to the store to collect the earrings, to my surprise the they were placed back for sale still on 50% but on a different price R3999.00 no one in store was able could explain the change in pricing and why was it put back for sale after they agreed to keep them aside for me. I wasted my time and petrol to go the Clear water mall that day, I was told there was no manager available and they could not override or change the prices. American Swiss is the ********** and Price Fixers. One of the sales assistant said next time I mast take a picture because this things they happen.

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Replies (1)
American Swiss
American Swiss's reply25 May 2018, 14:01
Official

Good afternoon Shadi

Thank you for bringing this matter to our attention.

Kindly be advised that your complaint will be forwarded to the field management team to address.

You will be contacted soonest.

Kind regards

Jewellery Customer Care