Poor service tfg non existent customer service

I have went to the American Swiss store on the 26 th of March 2020 as I earlier on that day made a payment at sport scenes into my tfg account . I have a zero balance and intended on buying a cell phone from hi cellular in gateway using my tfg card I go to the hi store my card fails to swipe they refer me to the American Swiss in Gateway mall to get a replacement card.The sales assistant cuts my card in two pieces before doing a reissue then after cutting my card in two pieces the manager says they can't issue a new card because they had received an email they can't reissue cards.why cut my card in two pieces then.i go back to hi cellular there's nothing they can do as my card is cut in two pieces so I left work early intending to buy a phone Just to be disappointed and a card cut in two pieces 8 years I have had this account with no missed payments or arrears.i have email correspondence from tfg acknowledging my complaint call in to the call center today they have no record of incident.yet I have all the emails as proof I have a two piece card as a souvenir for being a patron of tfg for 8 year's