RB
Roger B
1 reviews | Active since Mar 2009
06 Dec 2020, 10:47
Poor service, bad communication and over charging
Saturday 21 Nov: Dropped off rings to be resized, was told on Saturday I would get the quote by the Tuesday. Yet I call in wasting my airtime to get told the rings were only collected the Wednesday.
Followed up a few days later and even though I rejected the quote as it's ridiculously priced, I was told to wait another week to get the rings back. I.e. this past Friday.
I call in today (Sunday the 6 Dec), 2 days after it was due to arrive for collection, I'm told to wait another 2 days (next Tuesday).
WTAH is going on. Never! Again!
On my boycott list you go!
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Replies (1)
American Swiss's replyOfficial
08 Dec 2020, 07:11Good day Roger,
We are in receipt of your complaint.
Kindly confirm which branch store your complaint relates to and we will escalate this matter to the relevant Field Manager to address.
Regards,
The American Swiss Team
We are in receipt of your complaint.
Kindly confirm which branch store your complaint relates to and we will escalate this matter to the relevant Field Manager to address.
Regards,
The American Swiss Team
American Swiss's reply08 Dec 2020, 07:11
Official
Good day Roger,
We are in receipt of your complaint.
Kindly confirm which branch store your complaint relates to and we will escalate this matter to the relevant Field Manager to address.
Regards,
The American Swiss Team
We are in receipt of your complaint.
Kindly confirm which branch store your complaint relates to and we will escalate this matter to the relevant Field Manager to address.
Regards,
The American Swiss Team