Poor service and staff members

Good Day

I hope this finds you well

I am writing to express my extreme disappointment and frustration with the service I received at your Baywest Mall Port Elizabeth branch. On 14 June 2025, I visited the store to have my newly purchased Tempo watch adjusted, as it was slightly large.

The store was empty when I arrived, and the manager, Candace, instructed me to shop around the mall and return in 15 minutes, assuring me that the watch would be adjusted by then.

However, when I returned, the watch was not ready, and the consultants seemed occupied.

When I inquired about the delay, James, the consultant at the front desk, was rude and dismissive, stating that they had customers to attend to.

I pointed out that I had arrived first and was told to return after 15 minutes, but he disregarded my concern and walked off.

I am appalled by the treatment I received and believe it falls short of American Swiss and TFG's values. I expect this matter to be rectified, and disciplinary action to be taken against the consultant.

I request that the store manager contacts me immediately to address this issue. I hope that your company values customer satisfaction and will take necessary steps to improve service standards.

Sincerely

Noxolo Mali

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