POOR SERVICE AND BAD ATTITUDE

On Tuesday 08 December 2015 my fiance went to American Swiss Cape Gate to have the diamonds in her engagement ring reset, and for a general clean/polish. This was done after a previous employee (since left the branch) informed us that it can be done due to the ring still being under warranty. Upon giving them this information the lady (Larial) informed my fiance that the ring was not bought there, and that there never was a person by that name (referring to the previous employee) that worked there. I know this to be false for a fact, as my fiance always told me that she knows this lady from school. Upon asking whether the work can be done under warranty, she was informed they must get a quote and then let her know the cost.<br> Apart from being made a **** (in my opinion) by saying the ring was not bought there, my fiance was also ill-treated by both ladies in the shop (bad attitude). Because this is not the first time we experience this kind of attitude/service from this shop, I am now obliged to turn to a forum like this to try and avoid more people being treated like this. On the same day the ring was taken to another jeweler and the problem resolved within 5 minutes.