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Vuyokazi N
1 reviews | Active since Aug 2019
16 Sept 2022, 13:35
Poor service and account management
I really regret having an account with TFG, first I went into the store to block my card as I lost my purse the next thing was they have blocked it bcoz it an attempt of ***** of which I was the same person doing that, I decided to stop using it and just pay whatever I am owing and never missed my payment not even once now over a sudden my account is arrears of which their staff are so *********** to explain where that arouse from like seriously. U should let ur customers suffer bcoz of ur incompetence.
Helpful (0)
Replies (3)0
Replies (3)
American Swiss's replyOfficial
16 Sept 2022, 16:49Good afternoon Vuyokazi
Your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply16 Sept 2022, 16:49
Official
Good afternoon Vuyokazi
Your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
Your complaint is noted and will be forwarded to the relevant department to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
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Vuyokazi N's updateReviewer Update
20 Sept 2022, 16:31It is so pathetic that since then nobody bothered to fix this and am still getting calls of my account being in arrears and no calls of fixing this
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Vuyokazi N's update20 Sept 2022, 16:31
Reviewer Update
It is so pathetic that since then nobody bothered to fix this and am still getting calls of my account being in arrears and no calls of fixing this
American Swiss's replyOfficial
30 Sept 2022, 16:17Good afternoon Vuyokazi
According to our records this matter has been addressed and responded to - kindly confirm,
with thanks
kind regards
Jewellery Customer Care
According to our records this matter has been addressed and responded to - kindly confirm,
with thanks
kind regards
Jewellery Customer Care
American Swiss's reply30 Sept 2022, 16:17
Official
Good afternoon Vuyokazi
According to our records this matter has been addressed and responded to - kindly confirm,
with thanks
kind regards
Jewellery Customer Care
According to our records this matter has been addressed and responded to - kindly confirm,
with thanks
kind regards
Jewellery Customer Care