Poor service -American Swiss in Canal Walk.

So disappointed in the service that I received from American Swiss in Canal Walk. <br> <br> For over a week I have tried on numerous occasions to return a gift that I received for Christmas. The only excuse that I received from the Canal Walk store was that they did not have enough money to refund me (R2200 really?). They kept making excuses and tried to give me a gift card which I did not want. On the 18th December I decided that enough is enough and went in to speak to the Manager of American Swiss in Canal Walk Marcus, whom at the time said he was unaware of my issue. He looked at his cash flow and again did not have the money available. At that time he assured me that he will call me no later than the following day dated the 19th December and he will resolve my issue. To this day he is still phoning me...POOR SERVICE.In less than a week Cape Gate has resolved my issue and refunded me. What I can't seem to get my head around is that one of American Swiss biggest stores Canal Walk was not able to do the same and delivery on customer service.The staff at Cape Gate was friendly and more than willing to help. I trust that they will get recognized for their efforts and EXCELLENT SERVICE.