Poor service, aftercare, repairs and customer service

i bought a watch for my son Oct 2019,it didn't work as supposed to as the buttons got stuck. I gave it in at a store in Dec 2019,they obviously had to send it in for repairs. Seeing that it was Dec,they advised it will only be back late January. Then came the Lock down and I assumed that's the reason it's taking a bit longer which is understanable. It's now July...I still,up date didn't get a phone call or anything. That's just ridiculous.