Poor service after a customer suffered a loss of item in store.

On the 07th of May 2022 at 15:11, I went to American Swiss, shop T6 River Square Centre to buy a gift for my wife for the upcoming Mother’s Day by then. Fine I bought 1 pair of earrings which the consultant helping me advised me of the 50% special. Indeed I bought 9CT studs codes (***) & (***)both which amounted to R898.50 after the 50% discount. The consultant asked if she rep the gifts and I agreed to her doing that. On the 8th of May 2022 when my wife opened the gift she noticed that one of the gifts had earring with butterfly locking mechanism but the other gift did not have. I went back to the store after a few 3 days to raise this issue with the store. I was told the consultant who was helping me is not at work. I left my number and asked the lady at the store to ask the consultant to call me back. It is now the 18th of May 2022 and I have not received a single call from the consultant or anyone from the store. I view this as a bad service because my wife has not even wore her Mother’s Day gift.