DB
Denille B
1 reviews | Active since Jan 2015
20 May 2015, 06:31
Poor service
My spouse passed away on 19.4.2015 and i went into the American Swiss Cresta branch to fill in forms to ensure the account gets closed. When trying to follow up with the branch i have now been given 6 different telephone numbers to phone as the branch can do nothing. i have not been able to get through to these numbers. On the website you get customer service email address. i sent an email to customer service with a read receipt active. the email has not even been read yet. It has been a month and i am still trying to get feedback. Seriously not happy
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American Swiss's replyOfficial
20 May 2015, 08:33Hello BoucherD,
We are disappointed to hear that you have had an unsatisfactory experience.
We've passed your feedback on to the relevant department and they will be in touch with you soon.
We apologise for any inconvenience caused.
Regards,
The American Swiss Customer Care team
We are disappointed to hear that you have had an unsatisfactory experience.
We've passed your feedback on to the relevant department and they will be in touch with you soon.
We apologise for any inconvenience caused.
Regards,
The American Swiss Customer Care team
American Swiss's reply20 May 2015, 08:33
Official
Hello BoucherD,
We are disappointed to hear that you have had an unsatisfactory experience.
We've passed your feedback on to the relevant department and they will be in touch with you soon.
We apologise for any inconvenience caused.
Regards,
The American Swiss Customer Care team
We are disappointed to hear that you have had an unsatisfactory experience.
We've passed your feedback on to the relevant department and they will be in touch with you soon.
We apologise for any inconvenience caused.
Regards,
The American Swiss Customer Care team