DK
DESIREE K
1 reviews | Active since Oct 2021
19 Oct 2021, 12:43
POOR SERVICE
My cellphone was booked in for repairs on the 4th of October. Phone was send to 3G MOBILE, where the PBA was replaced. However I received my phone today with a lot of scratches on the screen. When I told this to the sales lady she said, she can only send a email. This is unexpectable, this is a fairly new phone not even 6months old. So I would like to know what is the way forward.
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Replies (3)0
Replies (3)
American Swiss's replyOfficial
20 Oct 2021, 16:15Good Afternoon Desiree
Your complaint is noted.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
American Swiss's reply20 Oct 2021, 16:15
Official
Good Afternoon Desiree
Your complaint is noted.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
Your complaint is noted.
Kindly advise as to which American Swiss store you are dealing with.
We await your response.
Kind regards
Jewellery Customer Care
DK
DESIREE K's updateReviewer Update
20 Oct 2021, 18:13Hi I was at the N1 City branch. The sales ladies (Ashante) phoned me today saying 3G Mobile is not gonna take any responsibility for the new scratches. I purchased the phone on my account on the 2nd of May. And I feel how can the phone break in the 1st 6months. As far as I know the PBA has something to do with the motherboard. And I'd also would like to know what in my warranty covering? Only repairs? Because I feel in the 1st place the phone had to be replaced. How can a service provider (3G MOBILE) say I don't have proof of the phone before it was booked in for repairs. LIKE A PICTURE... So with that they are telling me I'm lieing by saying the phone has new scratches on. I think this is ridiculous...
DK
DESIREE K's update20 Oct 2021, 18:13
Reviewer Update
Hi I was at the N1 City branch. The sales ladies (Ashante) phoned me today saying 3G Mobile is not gonna take any responsibility for the new scratches. I purchased the phone on my account on the 2nd of May. And I feel how can the phone break in the 1st 6months. As far as I know the PBA has something to do with the motherboard. And I'd also would like to know what in my warranty covering? Only repairs? Because I feel in the 1st place the phone had to be replaced. How can a service provider (3G MOBILE) say I don't have proof of the phone before it was booked in for repairs. LIKE A PICTURE... So with that they are telling me I'm lieing by saying the phone has new scratches on. I think this is ridiculous...
American Swiss's replyOfficial
27 Oct 2021, 12:00Hello Desiree
This matter is noted and will be forwarded to the field management team to address.
kind regards
Jewellery Customer Care
This matter is noted and will be forwarded to the field management team to address.
kind regards
Jewellery Customer Care
American Swiss's reply27 Oct 2021, 12:00
Official
Hello Desiree
This matter is noted and will be forwarded to the field management team to address.
kind regards
Jewellery Customer Care
This matter is noted and will be forwarded to the field management team to address.
kind regards
Jewellery Customer Care