AW
Angela W

1 reviews | Active since Mar 2019

01 Jul 2021, 10:52

Poor Service

Yesterday during my lunch I popped in at American Swiss for a quick enquiry regarding a Tempo Men's Silver Tone Flex Bracelet Watch - Something I would like to purchase for my husband for our anniversary. On my arrival they were 2 customers in the store. At first I thought that the 2 were together as they were standing quite close to one another. I waited for another 5 minutes and I left the store to go to Sterns . I can back and the sales assistant was still buy with the customer she was busy with before I left. The second customer left but later she confirmed that he is a friend and will return later. At no point did the sale assistant gave me any attention, a simple acknowledgment of "I will be right with you" would have been suffice. She was just chatting away with this customers while other customers were not important. I decided to leave and go to the bank to withdraw the funds for this watch I wanted to purchase. I stood in the queue and withdrew the funds. and on my return passing the store the sales assistant was still busy with the same customer. I'm all for chatting with the customer you are busy with but other customers coming into the store is just so important. I left without getting any services from this sales assistant - not even a Greeting

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Replies (1)
American Swiss
American Swiss's reply12 Jul 2021, 12:49
Official
Good afternoon Angela

Apologies for our delayed response.

We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.

You will be contacted soonest.

kind regards
Jewellery Customer care