Poor service

Good Day

I am highly disappointed and upset with American Swiss. We laybye a Gold wedding ring from them in Westville Pavillion Mall ( Durban) in 2020. by the time we want to collect the rinng they told us i must choose another ring since the ring is out of South Africa and we asked them why they did not informed us they say they tried to phone my husband and the phone was off and they say there is no other option and we figth coz i dont want any ring i wanted the one i saw and laybye it they call the store manager and she says to us they gona do a custom made then we agreed on that. On March 2022 we collected the ring and in less than a 6 months old 2 stones fell off the ring. on October 2022 we went back to store and showed them they asked when we collected the ring we told them on March 2022 and they count the months and says we must bring the ring with the certificate that they gave us they gonna checked whether it our faulty or factory fault, afer a week my husband took the ring back and they say they gonna contact us, On thursday 03 Nov 2022 my husband phoned them since no one has phoned they say the manager she is not in and she will be back on Friday they gonna pass the massage. On friday my husband phoned again and the manager says she wil phone him back and she didnt ,on Monday the 08th Nov 2022 we phoned again no answer that on Tuesday the 09th Nov 2022 my husband decided to go straight to the store only to find out that thay say the ring will cost R850 to repair it if he asked them whos faulty is it they say the ring is out of guarantee yet they count the months and says we must bring the ring with the certificate.

however they have some great looking rings and now I realize that comes with poor Quality. I was so upset and refused to accept that but was told that there is nothing they can do. I actually cried as now my money is gone down the drain my ring that is sentimental to me is not even a year old and looks so terrible and now i must still pay R850 to fix my ring.

A good quality wedding ring should last you a life time. This called being ******! i do not have R850 laying around to fix the ring. My heart breaks as this is what we get as customers now days our money means no value to others.

Please help this is so unfair and wrong on many levels and I want my ring to be repaid ASAP