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jannie P

1 reviews | Active since Mar 2014

15 Dec 2016, 12:45

poor service

<p>I visited the shop at Heidelberg mall. Identified a ring i am interested in. 2 days later i went there to arange for resizing. The ring were placed aside . Once found the tag were removed and they were not able to get a stock code for the ring. After 35 min utes in the shop i left my nr for them to give me a call so we can proceed with purchse and resize arangement. Today 24 hours later a called the shop the assistant infor me that her coluge that were assisting me must sort it out although she were also tried to assist the previous day. This is poor servise and i would not recomment the shop for other shoppers.</p> <p> </p> <p>jannie. ********** 903</p>

0
Replies (1)
American Swiss
American Swiss's reply15 Dec 2016, 15:30
Official

Good afternoon Jannie

Thank you for bringing this matter to our attention.

Your complaint will be forwarded to the field management team.

You will be contacted soonest.


Kind regards
Jewellery Customer Care