Poor service

I went to American Swiss in The Grove Mall, Gauteng, to request a price for a new strap for my watch. I was told by Lizzy that they have to send in my watch and that it will take between 6 and 8 weeks before they can tell me what the price will be. I find this utterly ridiculous. Why can't I just be told how much a new strap will cost!? I told her I can go online and find a price straight away, why can't she phone and find out. I was very clear that Lizzy is only there to earn a salary and not to go the extra mile. She has obviously never heard of customer service. I will not return to that store again.