Poor service

I was changing my American Swiss card as informed by store assistant, I was made to speak to a lady by the name of Joyceline who seemed not interested in helping me out only for her to block my card/facility due to me failing a security clearance while I had my original ID in-person.<br> <br> i called several times with no success til i got through to speak to a lady called Thozama who refused to give out her surname she made hold for some time with no update as to what was happening til I spoke to a gent called Xavier Silvester who introduced himself as a team leader and informed me i need to forward my proof of address to forensics and conveniently not make the forwarding details available to me.