POOR SERVICE

I am utterly disgusted by American Swiss service. I bought a ring, and within the first few days one of the diamonds fell out - disappointed I return the ring to the store within the same week for an exchange and they advised me that they cant exchange it - utter nonsense as per my understanding of CPA I should've gotten an exchange. Anyway they said I have the option of having it repaired - I accepted. After it was repaired 3 days later a diamond fell out again - barely had the ring for 2 months, clearly poor quality goods. I tried to return it and wanted a refund or an exchange as I know my rights as a customer, but clearly your staff does not. The manager of blueroute mall American Swiss literally told me they cannot exchange or refund my item as it's not your policy - I proceeded to tell her that this goes against CPA and it stipulates clearly behind your receipts that I am owed an exchange or refund for defective goods. She sarcastically tells me oh really what do you understand from what you are reading. I am disappointed in your putrid customer services. AND I WOULD ADVISE THAT ABSOLUTELY NO ONE EVER PURCHASES FROM AMERICAN SWISS AND THAT YOU SERIOUSLY NEED TO EDUCATE YOUR STAFF!!!!ON TCF, CPA ETC!