Poor Quality- Wedding Ring Bought From American Swiss

Good Day

I am highly disappointed and upset with American Swiss. I bought a White Gold wedding ring from them in South Gate Mall in Feb 2017 in less than a year old 3 stones fell off the ring and my ring lost its shape.

Initially when i went to by the ring many have warned me about buying from American Swiss but however they have some great looking rings and now I realize that comes with poor Quality. I paid R7000 cash for my wedding and it was too big for me so the sales lady insisted i needed the ring resized. I didn't want to as i know off stories from friends who lost diamonds because of resizing. Eventually after being told many times by the sales lady that she guarantees nothing will happen to the ring I sent it for resizing.

A few months down the line 3 diamonds fell off and not long after the ring then also lost its shape. I then took the ring back in Dec 2017 for it to be fixed, i was then told the repairs is closed i should come in the second week Jan 2019 to speak to the manager. I then took the ring back on the 12 Jan and the manager was upset herself to see my ring in that condition being its under a year old so she called the area line manager and then was told unfortunately the ring was out of warranty and there is nothing they can do i will have to pay for the ring to be fixed. I then refused to fixed my ring as its not even a year old and it looks like its 10 years old with the shape gone, diamonds missing and it losing its colour by fading. I have a White Gold Ring for 9 years it never lost its shape or changed colour and none of the diamonds fell off i used that ring everyday and its looks newer than this wedding ring.

I then laid a complaint and the manager from Head Office said he will assist. He then told me that if my ring had so many diamonds it was not suppose to be resized more than 2 to 3 sizes down and that is possibly why the diamonds fell off . I then explained that i was not told that and if i was i would of not bought the ring. He then apologized as it was staff incompetence for not explaining all details of the ring. He had then said they will have the ring to assessed to see if it was a factory fault for the ring also losing shape. (This assessment was being done through pictures) How will you know if its a factory fault if its through a picture???

He has then called me today 17 Jan 2019 to say that fortunately its not a factory fault and that the ring probably lost the shape due to heavy lifted or some sort of force. I work in an office as an admin staff how in the freak will something like that occur? there is no way that had happened and i would know as i used the ring everyday and if that was the case then my other ring would of got damaged over the years but they didn't because it was not bought at American Swiss! The other thing that bothered me is he now changed his words saying the diamonds probably fell out because of the ring losing shape, So what happened to it being because it was resized one to many sizes down??? and the diamond fell off before the ring then lost its shape. Then on top off all that he says the quotation came back and it will cost R1400 some change to fix my ring and apparently it would of been more but they made a plan. I was so upset and refused to accept that but was told that there is nothing they can do. I actually cried as now my money is gone down the drain my ring that is sentimental to me is not even a year old and looks so terrible and now i must still pay R1400 to fix my ring.

A good quality wedding ring should last you a life time now my husband has to replace my weddingring because of poor quality. This called being ******! I asked them to send my ring back to the shop as i do not have R1400 laying around to fix the ring. My heart breaks as this is what we get as customers now days our money means no value to others.

Please help this is so unfair and wrong on many levels.