Poor Quality, Poor Service, Poor Customers.

POOR QUALITY

Bought a watch as a gift for my daughter in 2023. Made it smaller imidiatly and she never wore it. When she then tried to use it the band of the watch had a clip that makes it stay closed this is gone. So she has a watch that she has never worn, you can clearly see the watch is still in impeccable condition it has not been worn not even once but the band is broken.

American Express has thus said the band is out of warranty, however they advertise a 3 year warranty.

But even though the band is broken without being used they will not care to help.

So with that said. I Wil no longer support the American Swiss brand. And I have for many years bought all our tempo watches thier! I will no longer.

These companies no longer care about thier customers. It might not be their fault it broke but as thier customer they should have some compassion and decency towards the person that still does the effort to come in to the shop.

No more let's all move towards a faceless way of shopping. Let buy from online stores as there yiu are also just a transaction on the books. It never used to be this way.

But it is.