Poor quality of products and service

In September 2018 I got an American Swiss silver bracelet for my birthday. In January, four months later, it broke. It consists of three twisted strings, which "stretched out", got really thin and then broke. I went back to the one in Vanderbijlpark, where a manager named Yvonne assisted me. She is quite unhelpful, to say the least, although I believe it is not entirely up to her. I returned it on February 7th, and picked it up this morning 14/02. They tried to fix it. the workmanship is sloppy and wont last a week. And even if they fixed it properly, the bracelet has become so thin and worn out, its only a matter of time before it breaks again. Yvonne says there is nothing she can do for me. I expect either a refund, or a replacement for that one. R500 is a lot of money for a simple bracelet, so you would expect quality. I am not going to drive all the way to return it every week. I am not satisfied with the quality of your products, the quality of your work, or the service from staff.