1 reviews | Active since Oct 2021
POOR QUALITY
Poor quality. I bought my ring from American Swiss Tygervalley in June 2020. I started wearing the ring on my wedding day which was on 19 Dec 2020 so it less than a year and the top part of the ring fell out. I took it back to the store and they said they wilI have to send it in so that the can check if it was a manufacture fault and if it isn't I will have to pay to have it fixed. As*****t report came back and according to them, I must have bumped my ring or hooked it somewhere so it damaged the ring. I then told them it's strange as I don't do hard labouring work and I work from home and never wear my ring to the shower, wash dishes with it, sleep with it, gym with it, I only wear it when we go out. I would have noticed if I had bumped it that hard or hooked. In Jan 2021 i took the ring for resizing with them, I think they might have damaged my ring there. I will never buy any jewellery from American Swiss again! And I will strongly advice anybody else not to waste their hard earned cash and buy from American Swiss.
Your complaint is noted, and will be forwarded to the relevant field management team.
Kindly be advised that we have a 6 months returns policy for items with a manufacture fault.
kind regards
Jewellery Customer Care
Your complaint is noted, and will be forwarded to the relevant field management team.
Kindly be advised that we have a 6 months returns policy for items with a manufacture fault.
kind regards
Jewellery Customer Care
