RN
Refilwe N

1 reviews | Active since Oct 2021

19 Nov 2021, 09:50

POOR QUALITY

Poor quality. I bought my ring from American Swiss Tygervalley in June 2020. I started wearing the ring on my wedding day which was on 19 Dec 2020 so it less than a year and the top part of the ring fell out. I took it back to the store and they said they wilI have to send it in so that the can check if it was a manufacture fault and if it isn't I will have to pay to have it fixed. As*****t report came back and according to them, I must have bumped my ring or hooked it somewhere so it damaged the ring. I then told them it's strange as I don't do hard labouring work and I work from home and never wear my ring to the shower, wash dishes with it, sleep with it, gym with it, I only wear it when we go out. I would have noticed if I had bumped it that hard or hooked. In Jan 2021 i took the ring for resizing with them, I think they might have damaged my ring there. I will never buy any jewellery from American Swiss again! And I will strongly advice anybody else not to waste their hard earned cash and buy from American Swiss.

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Replies (1)
American Swiss
American Swiss's reply23 Nov 2021, 17:05
Official
Good afternoon Refilwe

Your complaint is noted, and will be forwarded to the relevant field management team.

Kindly be advised that we have a 6 months returns policy for items with a manufacture fault.

kind regards

Jewellery Customer Care