Poor quality chain

On the 27th of February my husband bought me a chain for my birthday at AS, and my birthday is on the 2nd of March. So i wore the chain and not long, took it in after it broke and 11 March i got it back from repairs, then it broke again took in on 18 July got it back and broke once again and got it back 6 Sept, but this time i had to pay in for the repairs R84. But what upsets me is that i was used to wearing a chain all the time, but was smash and grabbed, anyways, i wore that chain every day, hardly ever took it off, now with this chain i must think twice, "oh no, i cant wear it today i want to wear a jersey and the chain must break. What **** is that. The lady who helped me the 1st and last time was very nice, Vanessa, but the other (Hybrè) was not and said: "it can only break if its grabbed or hooks on something", in a not so nice tone of voice as if i done this on purpose or something. Now why would someone grab me? And like i said about the hooking, now i must re think every time i want to wear something that might cause it to break. This is a flimsy chain and i think it should be taken of the market honestly, either by you or the Ombudsman, or it should be called a "special occasion, wear with caution, handle with care" chain. Isn't your policy after it breaks thrice a refund should be given or something else? I would like to be refunded or a gift card to the value of the chain + the repair cost as i can not see that i should still pay for a poor quality chain, because i cant go back and forth repairing a chain all the time after wearing it for a short while.