NB
Nicolene B
1 reviews | Active since Sept 2009
05 May 2021, 10:15
Poor product quality
I am really disappointed in your products. I have bought 2 chains from your store in Waterfall Mall in Rustenberg. Both chains had to be sent in for repairs. The Golden chain broke for the 3rd time now and I honestly don't have the energy to send it in for repairs again. Today I received the silver chain back from repairs, the chain is so short it hardly fits around my neck. A stone had to be replaced in the Letter charm, it has been placed so skew you can see it from afar. I have spent thousands on your products, none of them worth it.
Helpful (0)
Replies (5)0
Replies (5)
American Swiss's replyOfficial
05 May 2021, 11:17Good morning Nicolene
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's reply05 May 2021, 11:17
Official
Good morning Nicolene
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
We hereby confirm that your complaint is noted and will be forwarded to the field management team to address.
You will be contacted soonest.
Kind regards
Jewellery Customer Care
American Swiss's replyOfficial
05 May 2021, 11:21HI Nicolene
Your reference : CS-315296 (Logged)
Kind regards
Jewellery Customer Care
Your reference : CS-315296 (Logged)
Kind regards
Jewellery Customer Care
American Swiss's reply05 May 2021, 11:21
Official
HI Nicolene
Your reference : CS-315296 (Logged)
Kind regards
Jewellery Customer Care
Your reference : CS-315296 (Logged)
Kind regards
Jewellery Customer Care
NB
Nicolene B's updateReviewer Update
05 May 2021, 21:40The call i received from Sharon was honestly so rude and condescending. As If I am such an inconvenience to her. Honestly even more disappointed. She treated me like trash. Was on speaker phone and my husband actually couldn't believe the way this woman was talking to me. Up your game American Swiss. You are close to losing a regular customer .
NB
Nicolene B's update05 May 2021, 21:40
Reviewer Update
The call i received from Sharon was honestly so rude and condescending. As If I am such an inconvenience to her. Honestly even more disappointed. She treated me like trash. Was on speaker phone and my husband actually couldn't believe the way this woman was talking to me. Up your game American Swiss. You are close to losing a regular customer .
NB
Nicolene B's updateReviewer Update
06 May 2021, 14:50So after a very difficult interaction with Sharon yesterday, I went to the store today and the 2 necklaces were replaced. I was assisted by Charleen who was very helpful. However - i was told that I paid for a different product which is actually R300 more expensive than the necklace I bought. I asked if I can get a refund of the R300 I was overcharged. I was told NO!!! So is American Swiss in the business of *****ing peoples money now?? I mean what?
NB
Nicolene B's update06 May 2021, 14:50
Reviewer Update
So after a very difficult interaction with Sharon yesterday, I went to the store today and the 2 necklaces were replaced. I was assisted by Charleen who was very helpful. However - i was told that I paid for a different product which is actually R300 more expensive than the necklace I bought. I asked if I can get a refund of the R300 I was overcharged. I was told NO!!! So is American Swiss in the business of *****ing peoples money now?? I mean what?
American Swiss's replyOfficial
07 May 2021, 16:23Good afternoon Nicolene
The above is noted and has been forwarded to the relevant field management team.
kind regards
Jewellery Customer Team
The above is noted and has been forwarded to the relevant field management team.
kind regards
Jewellery Customer Team
American Swiss's reply07 May 2021, 16:23
Official
Good afternoon Nicolene
The above is noted and has been forwarded to the relevant field management team.
kind regards
Jewellery Customer Team
The above is noted and has been forwarded to the relevant field management team.
kind regards
Jewellery Customer Team