POOR POOR Service

Never ever in my life did i experience poor service like American Swiss in Worcester!!!<br> I am really upset with them!!<br> My husband bought me a ring with our daughters birthstone in it (opal), when we got the ring it was to small, so i took it to American Swiss in Worcester to make it a size bigger.<br> <br> I waited so long for someone to phone me to tell me anything about the ring.later i phoned:no mam your ring is done and ready, I live in Piketberg, we are going to Worcester once a month, so i waited a month to go and get my ring,was very happy with it and that it fits. <br> I wore it for 7 days i think,am not allowed to wear any jewelry at my work so it was worn only on weekends, and then it came loose and went scew. i put it in my handbag to take to American Swiss when we go there again, so we went on holiday and i tried giving it in at Cape Gate they charged me like R400 to make it new again for a fault that was American Swisses.<br> Worcester offered to make it new again for free (like it should be), but now they are phoning me to tell me the opal stone are cracked and if they open it it can breaks, what then?are you going to give my money back? and i am still waiting for the manager to phone