Poor Customer services

Last year around August I bought a tempo whatch then two months later the quality of the belt was not ok took back to American Swiss MUSGRAVE in Durban where I bought it ,then decided to take another tempo watch that I had previously bought years earlier and made it clear that il pay for one and the other one I won’t I won’t pay for since it was still under guarantee but I was told the quarantee I was told of the 6waiting period of which they explained that because of the pandemic it might take longer,when I went to check first I was told to pay for both ,and there was a brown snake like belt as a replacement of my nude colour watches then I asked for the colour to be changed ,the manager said they will call me that was in Feb2021 no one called when I went back there was a new manager who promised to solve my problem,but here I am 3 months later no call from anyone from American swiss,this is disappointing