ST
Sena T

1 reviews | Active since Sept 2015

08 Sept 2015, 12:06

Poor customer Service and Bad attitude

My husband and I visited American swiss in Northgate and there was a fossil watch on display for R999 we were immediately drawn to it and asked somebody at the store to assist us as we wanted to buy the watch. The lady took it out and immediately stated that there was a number that had fallen off and that the price on display was not the actual price. We then made reference to the CPA and told her that the price on display is the price as a consumer we are supposed to pay.<br> <br> Trudy then came in and said they will not sell the watch to us at that price and that is it, she was very rude she started screening at me when I asked her what her name was and even took her name tag off, when she was leaving the shop she called me pathetic and left. <br> <br> I was shaking in anger at the kind of service I had received, she treated me like a nobody, like trash as if I was at the shop to beg and she didn't even care that we were not happy about the way she was treating us as customers it was like she owns the shop. She ben refused to tell me which shop she works at.<br> <br> If this is a kind of service American swiss provides to its customers then I'm really disappointed

0
Replies (1)
American Swiss
American Swiss's reply08 Sept 2015, 12:24
Official
Hello SenaT,

Good afternoon Sena
Thank you for bringing this matter to our attention.
Please be advised that your complaint will be forwarded to a member of the field management team to handle.
You will be contacted soonest,
Kind regards
Jewellery Customer Care