POOR CUSTOMER SERVICE (AFTER SALES )

I recently purchased an engagement ring from american swiss in Febuary 2020 . It was such a joyous experience to make a bold move in life, after purchasing the ring I was advised by the sales person that It would be a wise decision to insure the ring and that I had 30days to do so ... I decided after a few days to insure the ring and I went into the nearest store, filled out the documents and attached the necessary requested documents and it was sent off to their head office/ insurance department ... in May 2020 I realised that there was no debits going off my cheque account or the TFG store account card so indecided to go back into the store and speak to sales person that assisted me . Ever since then up until now the sales people from the store have been ever so helpful by contacting me atleast 3 times a week to advise that they contacted their area manager and sent of the documents and numerous emails to ask if the problem was fixed ... but nothing has been done up until now even after me personally calling the area manager ... nothing was done ... no follow up calls to me as a customer ... only to be told that they have done their part and it's their out sourced insurance company that's the problem and that IT is looking into the matter ... well this is going on for over a month now back and forth and is hopeless and helpless .... AFTER SALES SO BAD AND CUSTOMER FEEDBACK IS HORRIBLE .... they lost me as a customer for life ....