Poor customer service

I got ******, my watch was part of the valuables I lost due to this. I remembered I had insured it, and so I lodged a claim with their insurance at the store. When I got there, I was assisted by a woman called Martina; from the onset, she was plain rude. Her attitude was appalling, she even said \We're not sure if they'll approve it\", trying to discourage me in the whole process. Well the insurance eventually approved my claim (they called me) and she had not called me (from the store) for the entire week to inform me to come choose something. I filled in an enquiry form on their website reporting this and only then did she call. I went to the store, I just got more attitude. She did not even explain what I can choose, what I cannot, her exact words \"YA CHOOSE\", not even up to which value. I really was upset, I didn't bother choosing anything, I just left the store."