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Deven P

1 reviews | Active since Nov 2010

31 May 2018, 14:49

Poor Customer Service

Purchased a Police Watch which became defective while under Warranty. Watch was taken in to the American Swiss Northgate Branch on 16th January 2018. To date the watch has not been repaired or returned. Upon multiple visits to the store no feedback was provided. It now approximately 5 Months Later which is totally unacceptable. For the inconvenience I'm entitled to a full refund of the purchase price and an apology from someone senior manager at American Swiss for the poor customer service. I am going to escalate the complaint to the National Consumer Commission for resolution.

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Replies (2)
American Swiss
American Swiss's reply31 May 2018, 16:29
Official

HI Deven

Thank you for bringing this matter to our attention.

Kindly be advised that your complaint will be forwarded to the field management team to address.

You will be contacted soonest.

Kind regards

Jewellery Customer Care Team

DP
Deven P's update01 Jun 2018, 15:03
Reviewer Update
I would hereby like to compliment one of your employees, Lerato, Sales Consultant at American Swiss Northgate for the excellent service she provided me today. Lerato helped me to sort out my complaint effortlessly and timeously. I have always been pleased with the service I receive at your branch. Hence, Lerato’s professionalism and enthusiasm to get to the root of the issue promptly exceeded my expectations. Just within one day, your colleague resolved the issue in my benefit. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with your colleague it would be my pleasure to continue doing business with American Swiss.