Poor communications

I lost my silver guess watch at the corporate gym showers, in October 2014. I have filled in the claim forms, opened a case at hill brow police station and did the affidavit twice, the staff at American Swiss southgate rep**** to me in January 2015 to say the insurance say i must do another affidavit that i did and only on Tuesday 24 Feb someone called me from the store informing me that the insurance had declined my claim, i requested the contact detils (number and email ad) of the insurance, the person since told me their are going to ask their manager if they can give me those details and will call me back, i have since then again been patiently waiting for their call.<br>