Poor Assistance at American Swiss Centurion Mall Branch

I have been a loyal TGF member for over 13 years now and have not had too many complaints about TGF stores until my encounter at the American Swiss branch at Centurion mall. I was in the process of purchasing an item from the American Swiss Glen branch but needed my account limit to be increased to complete the purchase, my application for an increase could not be completed on time so as I work in Centurion I decided to visit the Centurion Branch to re-commence with the application proceedings but was told by the sales person that I cannot increase my limit at their store and was instructed to go to Markhams, I found this strange as the Glen branch initiated proceedings for the limit increade on my account but due to the forms being illegible, the Glen branch requsted that I try Centurion to resubmit my application for increase. I was very disappointed about the service and response received from American Swiss Centurion, I had to go to Markhams Centurion and was well received and assisted from the friendly staff who indicated that American Swiss misrepresented me by directing me to them and could have assisted me, this was confirmed again at the American Swiss Glen branch who said they were just lazy to assist and could have helped me.

I feel disappointed for being given the run around and feel sales persons in the retail field should do their utmost best to assist customers with technical issues regarding accounts and not give them the run around. I pledge never to step foot at American Swiss Centurion and had they assisted me I potentially could have completed a purchase at their store( if they had the item I wanted) but I suppose its their loss as the item was pretty expensive.

Hats off to the Centurion Markham guys for assisting me.

Regards

Yash Sookan