Poor advertising

<p> I visited the American Swiss chatsworth branch in exchange for a watch my husband bought for me as a Valentine's gift. I saw the exact same fossil watch in a different colour R500 cheaper. I asked the lady why it was cheaper. She had no idea so she said she was to keep it in the safe so I Can purchase it when u come again. When I do get there eventually. Another girl scans it for R500 more. I did advise her what her manager did so she said she will contact her manager and let me know. The manager says that she CAN'T remember the price as she took it out from the watch and offered me a 5% discount on the watch. Really! If she was not guilty why offer the discount. That's so disappointing so know that u getting a price but when u go there it's completely different. It's Lmost like they knew what they doing because of the 5% discount. Absolutely poor customer services.</p>