Poor

Poor service On the 10/10/19 my fiance bought a ring at American swiss fourways, when we request for diamond certificate it was unavailable, 3 days later brought it back for sizing then we waited for quotation after a week they didn't update us we had to call to follow-up. On the18th October then they advised us to do a special order but wil be at extra cost which was fine. On the 11th November sent an email asking how long will it take since from the 18th we haven't had anything, Addie rep**** that wil receive the ring back on the 6th of December. 2nd of December we received a call from them that the ring is ready for collection, on the 3rd my fiance called to find out if he could send someone to collect the lady said "YES" with an attitude they will only need proof of purchase, On the 4th before I went there I've called them that does it need my fiance to come or anyone they confirmed that I could come as long as I've proof of purchase I went there they told me only the account holder can collect reason being it was ENTRY SALE "WOW" I told the lady was assisting me that my fiance called n I also called to confirm if I could collect it they said yes she said it was a misunderstanding I left the store. On 7th my fiance went to collect it only to find out ring is no where to be found he was flabbergasted how come. All the way from pretoria. It is disgusting and unprofessional.