PL
Petrus L

1 reviews | Active since Jul 2011

18 Aug 2017, 11:16

POLICE - WORST WATCHES - DO NOT BUY

I received a Police watch about 18 months ago. The strap broke after 8 months, which I had replaced at a cost of R686.00 (March 2016) The strap broke again and I posted a complaint on Hello Peter (Jan 2017). I had a call from the Branch Manager of the Centurion branch and the strap was replaced at no cost. The strap started detaching again from the casing after 3 months. A sent a mail again to the branch on the 19th of July and wanted to know how we are going to sort this problem. I received a call from a shop assistant the following day, informing me the the manager will only be in the next day and will get back to me. To date, not a single reply. I thus hereby again warn everyone not to buy a POLICE watch. It is a total waste of money. You are better of buying a cheap Chinese watch with a greater possibility that the watch and/or strap will last longer. If you think buying a "branded" product, is worth the money spent, you make a big mistake. STAY AWAY FROM POLICE WATCHES. YOU WILL REGRET BUYING ONE.

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Replies (2)
American Swiss
American Swiss's reply18 Aug 2017, 12:03
Official

Good afternoon Petrus

Thank you for bringing this matter to our attention.

Please be advised that your complaint will be forwarded to the field management team to handle.

You will be contacted soonest.

kind regards

Jewellery Customer Care

PL
Petrus L's update19 Aug 2017, 18:43
Reviewer Update
Thank you for the quick reply. I had a call from the Branch Manager who said she will do anything possible to sort this problem out. Excellent and can only say I am extremely impressed with this willingness to assist. Thanks American Swiss for clearly showing that you care about your customers.