Please return my ring.

On the 8th of September 2018 I took my wife ring to American Swiss mall of the south for quotation of diamond, they promise to give me call after a week regarding quotation. a week pass they did not call me, 2nd week pass they did not call me, then on 3rd week which was on 25th September time 15:41 duration of a call lasted 02:32 which I have proof of statement I called them I call them asking them I been waiting for their quotation they told me it was going to be R900 something to fix the ring, I told them I wont be able to fix rather they bring it back I will come and fetch it. I will bring it once I have money to fix it, they promised to give a call once is back for collection. back to square one on 2nd of October they called telling my wife about the quotation of ring she told them my husband call on 25th of September 2018 tell them they must bring it back we are not fixing it due to affordability I ask please tell us where is their workshop they said it is in Alberton but not sure where, their reason she asked we wanted to go there and fetch it for our self because it has been long they kept our ring and secondly we where living to Cape Town my intentions I wanted my wife to wear it here ring but that did not happen , surprising again on the 8th they call it was Sthembiso from their shop telling us about the quotation and my wife told the guy we are not fixing it we told them we cant afford we are not fixing it and we have told them since from dates we mention here on their message, they guy told us they will tell us when is back so we can come fetch it. that did not happen until last weekend on Saturday which was on the 3rd November to fetch their ring. we came to surprise their ring was fix and we did not give them a go ahead on fix it, when we asked they said go ahead they got it on the 8th of October, I asked who was doing that they said it was Lindi and my wife recall that she spoke with a guy call Sthembiso but go ahead is giving by Lindi to workshop to fix, we where shocked we were denied to have our ring because they said no matter how it is fix and needs to paid. after all scenario I told them we are not fixing it now our ring is stuck there no solution they said they will escalate the matter promise to call me on Monday on their 5th by manager they did not call until I call asked them what is way forward, they told me they will call their following day is where they told is my words against theirs, unless I come with evidence that prove I did not say they mustn't fix, so I suggest they must liase with their call Centre as I believe American Swiss is a big company that has call Centre or system to listen to our conversation of what we told them about not fixing it, they said they will escalate their matter until today I haven't heard them and is frustrating I want my wife ring as we did not give a go ahead. I do not like threats which we were given, that even if I go to court I will not win, its very idiotic and unnecessary for us to be treated that way. I want my wife's ring to be returned or I will escalate the matter further and it will result badly for this company.