pathic service and behaviour

<p>Herwith <span style="color: #555555;">On the 14 of June 2016 My fiance bought me a wedding ring at American Swiss in Cape Gate Cape Town, on that particular day when he came with the ring i told him i did not like the ring and ask him to go and exchange it for another ring that i saw a King Shaka Airport, 30 to an 1hour later we returned to the store to exchange the ring for somethinng else they did not have anything nice or the particular ring i wanted </span></p> <p id="yMail_cursorElementTracker_0. ********** ********** 71" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">We spoke to a coloured lady who said she can not exchange the ring as a manager has to authorize the exchange i asked even thou the transaction was done an 1hour ago she then said yes its procedure a manager he has to approve it.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 813" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">We then said we will try and come back during the course of the week to exchange the ring. However due to the fact that we both travell and we are hardly in Cape Town we couldn't return the ring in a weeks time as promised. I then took the ring with me every when headed to work for my flights and every American Swiss i went too tried to assist however this ring was purchased when there was a special running at American Swiss so they had separated the amount to Vouchers even thou this was paid cash (CreditCard).</p> <p id="yMail_cursorElementTracker_0. ********** ********** 15" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">This ring has cause alot of problems within our relatioship because everytime i try and exchange it i dont get any help and ofcause i will take out my frustration on him. We eventually came to an agreement that we must return the ring . As we been struggling and also tired of explaining ourselves to different stores very city.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 243" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">He has been traveling in and out of the country due to businesses and ive been flying a lot and we honestly did not have time to return the ring in Cape town. I tried soweto Maponya Mall, Airports they were very helpfull however because of this voucher thing the couldn't assist me.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 64" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">Eventually i was off yesterday i went to Cape Gate to return the ring when i got there around 12 i was informed that the manager went to cell c to assist one of their clients who had a problem with her cell phone i patiently waited for him to come until the African lady Amanda who was assisting me asked me if there was any other things that i still need to do at the mall as she doesn't know when will the manager come back.</p> <p style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I then paid my RCS account at American Swiss then went to other shops, after 2hours i came back still the manager was not there. </p> <p id="yMail_cursorElementTracker_0. ********** ********** 225" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I took a seat outside the shop he then came back after 30min of me being there, i explained my story to Warren the manager who was not so friendly or willing to assit warren asked me for another slip that was attached to the slip that came with to the shop this was after checking the ring</p> <p id="yMail_cursorElementTracker_0. ********** ********** 936" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I explained to Warren that this ring has been in my lagguage for over a month ive been trying at all airports and stors to exchange it the other slip must have been somewhere or i have misplaced it during the cource of trying to exchange it. Warren then said to me there is nothing he can do about it, i said to him but all this ladies at the shop are aware of this situation and they were all present when the ring was purchased they were present when i tried to return it the following same day </p> <p id="yMail_cursorElementTracker_0. ********** ********** 623" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I said to Warren i tried to return it but he was not there . He then said to me he is entitled to an off day and he was waiting for us to come and exchange the ring i explained how our schedule works to Warren that sometimes we spend weeks without seeing each other and we are hardly in Cape Town he then said i should not make my problems his</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">Warren was so unhelpfull, Rude and unproffesional. I then asked Warren what must i now do with a ring that i do not want anymore and it has cause tension within our relatioship, warren with his I dont care attitude he the continued assisting someone else </p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">Warren then said to me that the ring was purchased with a credit card therefore they need the owner of the credit card to come with the card in store so they can refund it to him, i then told warren that he is not in South Africa at the moment he will be back towards the end of August, he then said No he wont be able to assist me because i am not the client. Warren then said he will call his area Mananger to inform him/her about this matter. </p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I said to Warren other American Swiss were willing to help me however the problem was the voucher that was reflecting on the slip and how come he cant help me if he was waiting for me and he knows about this incident. How does this become new to him.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">I asked him what was the main problem he said he wants the owner of the card.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">1stly he said he wanted the till slip that reflects where and how the ring was purchased then i said to him all that information is provided on the above slip. What more do you want Warren answered me with attitude saying i am being unreasonable i asked him how ???if this lady next to you was present when the transaction took and when i came to return the ring so what is the problem here. Then he couldn't answer he made me feel like a person who stole a ring from the shop where else he knows exactly thar it was purchased there.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">2ndly he said that he wants the card holder to be at the shop so the can reimburse the funds to him so my question is what was the actual problem here? </p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">Even today i went to enquire at another American Swiss to explain my experience they were very shocked by the way he handled the matter as a Manager and the way i was treated in front of other customers . Leaving a question about his managment s****s.</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">So before we take this to the National Consumer Council i need this matter to be dealt with professionally ,My partner wont be flying back to SA just to deal with this pathetic matter or should i say nonsens. I left my contact details at the American Swiss yesterday as i was rushing for a memorial service at 4, Warren hasnt called to advise what did the line manager say to him i am waiting for the your prompt response .</p> <p id="yMail_cursorElementTracker_0. ********** ********** 287" style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0); color: #555555;">Herewith my contact details : ********** / ********** 892</p> <p> </p>