Pathetic Service.......cannot complain about there service as there is no service

If i there was a minus star rating, i would give it a -million rating. Absolutely useless company, i don't think anybody works there. I placed a order for a personalized gift and did payment at the Eastgate Store on the 12t Dec'19. I called *** to make sure they received payment, Gail confirmed that payment was received and i should expect parcel before Xmas, as the add said, if you place an order by the 13th Dec'19, guaranteed delivery by/before Xmas. I phoned American Swiss Eastgate yesterday, the 19th Dec'19 to confirm what the status is of my order, store told me that they cannot help, i should call the Online Customer Dept., on ***, which i did, selected option 3, which is online services, and was told by Brogan and Donita, they cannot help me, was told to phone ***(Customer service Dept), and guess what, just rings and am told to leave a message. Pathetic....... Phoned ***(Candice), guess what....straight to voicemail Phoned the Eastgate and Greenstone branch, no answer....... Phoned Gail on ***, guess what..... no answer.

I am currently(20th Dec'19 @ 9h48) on the line with recepection, also pathetic..... no care in the world. Just spoke to Samantha who has come back from her break, real attitude and rude....

was put through to Candice(does not sound helpfull) - she is going to transfer me to the correct dept, she thinks... i have been on the phone now for 33min and no nearer to knowing the status of my order. 37min and have spoken to no one since i spoke to Candice......

This is beyond pathetic - its a crazy time of the year, people buying gifts and this is the service you get.......American Swiss is beyond pathetic, i will never use them again.

J