Pathetic service from Bash

Ever since Bash has taken over the TFG group, their service is below par. I ordered a pair of Marc Jacob sunglasses almost a week ago only to receive an email yesterday saying there is no stock. Usually when an item is out of stock, a website does not allow you to add the item to the cart. Why is it that days later that item is suddenly not available. Over and above that, if you oaid cash, it takes 7-10days to receive a refund. I also have a foschini account which i will be closing down because i no longer feel that TFG is the upstanding group it used to be and will not shop there anymore as it feels like thwy are ****ming you.