Pathetic Service from AMS

I made this decision one day, and while looking back at it now, what a stupid mistake it was. I just wanted to buy a necklace, to impress my Girlfriend for a very special occasion. I opened an American Swiss Account at Wonderpark Mall, friendly service, made jokes with the Attendant and it went all and well. The Account was set up, I had a limit of R8000 and I only used what I needed, R500 (Around there) to buy the Necklace. They asked me, "Do you want a Debit Order?" and I said, "Yes", because to drive all the way to a store, or to set up a Beneficiary on my App to pay R50 p/m is ridiculous, so I filled in all the paperwork, they scanned it through and that was the last I heard of them. Because of my Bank, I cannot see deductions per SMS for any charges under R100, so I carried on with my life as usual. One day I a few months later I received a phone call of which I was charged for, the Consultant telling me I owe American Swiss (2 or 3) Months payment and they asked why I was not paying my Account. I told the Consultant that I filled in my paperwork for a Debit Order and they told me Debit Order was not set up on my Account. I tried to phone the Wonderpark Branch, no answer, so shortly after when I got off from work I drove all the way to Pretoria to visit the Branch to ask them about my paperwork and they told me my ID Document was not clear enough and they Declined my Debit Order, which NOBODY told me. I did not receive a phone call, email or SMS telling me that I needed to resubmit my ID Document in order to fulfil my Debit Order. At that point I was raging, went back home and visited my Local American Swiss, which is Brits Mall. There I made new copies of all my paperwork, took it into the Store and asked them to send the documents through so I can get my Debit Order up and running. While waiting I was told they are struggling with the Scanner and they can't Scan the Documents as needed to send them through, I helped them with the Scanning (I'm an IT Technician) and so they got their Documents and they sent it through. Another month went by and I received another phone call with the same story, I am not paying my Account. I told the Consultant again, I sent through the Documents just a month ago and why should I keep sending through my Documents if nothing is happening. I went back to the Store, being impatiently rude and asked them to send it again, at this point my Account is so far in Arrears, my Credit Score is up to **** and I'm stuck with a Company that cannot even set up my Debit Order. After that scenario, I finally set up an EFT Payment on my Banking App, I've been paying every month (At this point my monthly fee is R75 and it's still climbing because I keep getting charged calls and emails but I am paying my account). So now it led me to here, writing a review because if my Debit Order was set up in the first place, my Credit Score would be fine, you would be getting your money on time, now my time is being wasted during business hours, after hours and you are wasting my money just because someone did not do their job.