Pathetic service and poor quality

I bought a watch (Anne Klein) at American Swiss (Paarl Branch) in June 2016 it was rose gold and grey. After a few months some of the number indicators came loose and I took it back. The sales person advised me that I should rather bring it back in the new year (2017) as all the factories who is responsible for the repairs will be closing soon, which means I will only get it in 2017.

I then waited until the next year before taking it back in. They then send my watch off to be repaired. After a few weeks they informed me that they have received the watch back and it is ready for collection. When I got to the store to collect the watch nothing was fixed. It was however send away but nothing was fixed. They apologised and my watch was send off AGAIN. I then had to wait for probably three/ four weeks again. They again informed me that my watch is ready for collection and I fetched it then.

After I while I discovered that my watch which was rose gold and grey was then magically gold and grey. I then had to take it back again and the sales person agreed to say that this was not how it looked when I purchased the watch. Everywhere where the watch was suppose to be rose gold was gold. They then send it off again for it to be fixed. I don't know what they fixed but my watch came back not looking as the original.

I am now fed up with going back and forth and all I get in return is POOR service. The watch that I have purchased does not come cheap and I expect better quality and quality service from both American Swizz and Anne Klein. At the end of the day I am the one who is continuously negatively affected through all of this and a simple apology is all I get except for the original item.