Pathetic service and communication

Mall of Africa, American Swiss had taken in my ring for rhodium plating on Wednesday, 13 June and was advised that turn around time would be 1 week. To date we had accepted the quote and boitjie, the manager confirmed that no one had advised the jeweler of this. we asked for her to tell the jeweler and give us a turn around time for collection. she phoned back that she had but would call back confirming a turn around time as she had forgotten to do so. we waited and no one called back. we called back and Lebo, advised the manager had gone to lunch without calling us back. Lebo then called back and advised the ring would be ready by Friday. This is really pathetic service and extremely poor communication especially from a manager.